We are pleased to announce that University HealthCare Alliance (UHA) is the recipient of two Malinda S. Mitchell Awards for Quality and Service. The 2019 winners were announced at Stanford’s 60th annual Employee Awards Banquet. This honor is especially notable as it is the first year the program has been expanded to include submissions from both UHA and ValleyCare.
The Mitchell Quality and Service Award, named in honor of SHC’s former Chief Operating Officer, is given annually to programs that have demonstrated exceptional quality and service improvements that have produced extraordinary results. These winning projects reflect the strength of our organization and further demonstrate the amazing work of our employees and providers do in service of our patients.
Here are a few highlights from the winning submissions:
Quality: Pursuit to Achieve Top Decile
Sponsor(s): Catherine Krna, Bryan Bohman, MD, Richard Sankary, MD
Leader(s): David Overton, RN, Michael Kim, MD, Michael O’Connell, Angela Deftos
Other Team Member(s): UHA Quality Team, Operations, HIMS, and CBA
Sponsor(s): Catherine Krna, Bryan Bohman, MD, Richard Sankary, MD
Leader(s): David Overton, RN, Michael Kim, MD, Michael O’Connell, Angela Deftos
Other Team Member(s): UHA Quality Team, Operations, HIMS, and CBA
As part of an ongoing effort, UHA physicians and leadership continued to focus on exceeding quality goals. Key drivers included medical group engagement, team-based care, population health, visual management, a quality and operations partnership, Epic optimization, and building Healthy Planet dashboards.
Service: Improving the Patient Experience
Sponsor: Michael O’Connell
Leader(s): Hilary Garrigan, Solomon Zoubi, Kris Owiesny-Malmsheimer
Other Team Member(s): Patient Experience Strategy Committee
Sponsor: Michael O’Connell
Leader(s): Hilary Garrigan, Solomon Zoubi, Kris Owiesny-Malmsheimer
Other Team Member(s): Patient Experience Strategy Committee
UHA teams accomplished an overall goal to exceed LTR metrics in UHA clinics by better leveraging technology, increasing care coordination, improving overall communications, promoting service recovery, and deepening provider and staff engagement.
Please join us in congratulating our 2019 Malinda S. Mitchell Award recipients for their ongoing pursuit of top-decile performance in quality and improving the patient experience.