Sponsor(s): Catherine Krna, Bryan Bohman, MD, Richard Sankary, MD
Leader(s): David Overton, RN, Michael Kim, MD, Michael O’Connell, Angela Deftos
Other Team Member(s): UHA Quality Team, Operations, HIMS, and CBA
As part of an ongoing effort, UHA physicians and leadership continued to focus on exceeding quality goals. Key drivers included medical group engagement, team-based care, population health, visual management, a quality and operations partnership, Epic optimization, and building Healthy Planet dashboards.
Sponsor: Michael O’Connell
Leader(s): Hilary Garrigan, Solomon Zoubi, Kris Owiesny-Malmsheimer
Other Team Member(s): Patient Experience Strategy Committee
UHA teams accomplished an overall goal to exceed LTR metrics in UHA clinics by better leveraging technology, increasing care coordination, improving overall communications, promoting service recovery, and deepening provider and staff engagement.
Please join us in congratulating our 2019 Malinda S. Mitchell Award recipients for their ongoing pursuit of top-decile performance in quality and improving the patient experience.