Every day more and more people are leaving reviews on third party review sites sharing their opinions on everything from the restaurant they ate at, their cleaners, their hairdresser, and even their health care providers.
Patients are no longer asking their neighbors’ opinions on a good provider recommendation, rather going online to see what the masses have to say. At UHA, we take our providers’ reputation very seriously and actively manage our providers online profiles and reviews. We also quickly respond publicly to negative reviews so we can work on service recovery and improve the patient experience.
Click here to read more about the importance of providers having a strong online presence.