University HealthCare Alliance

April 19, 2020

Updated: Epic Video Visit Platform Postponed until April 23

[Updated on April 19]

Epic Change – Video Visits Platform Upgrade

Starting Thursday, April 23, 2020, the Video Visit Platform will be upgraded to allow providers to log in directly through Epic launched via Citrix (no need for Warp Drive). This requires the provider to download the VidyoConnect application or join via a web browser.  The new platform supports new features like screen-sharing and sharing a whiteboard.

If you have an SHC Computer at home, log in using the VPN connection to receive the new Video Visit browser add-on via automatic update. The installation takes about 5 minutes.

For personal computers, use these instructions to download the application – click here

For more information, review this quick 5 min video.











Join the virtual genius bar!

Available from 8:30am-4pm on Thursday, April 23rd and Friday, April 24th 
Click here to join or call 650.227.4712.
Meeting Number (access code): 283 373 159.

Visit Epic: Video Visit Resource Overview (SHC/UHA) for additional information on video visits.