University HealthCare Alliance

May 07, 2020

Importance of Scheduling Video Visits for Non-Urgent Care

As we begin the effort of reopening clinics for in-person visits, please use the option to schedule video (virtual) visits for non-urgent care. Our goal is to serve our patients in the safest environment possible, and your judgment for scheduling patients appropriately will be critical as we navigate this challenging time.

We realize that many of you are already familiar with video visit technology, but for others, this is new. Be assured that done well, video visits have been shown to strengthen patient-provider relationships.

To help you and your patients effectively connect, Stanford Health Care has compiled the Health Care Provider’s Guide to Virtual Visits, a compilation of evidence-based practices and tips including:

  • Preparing the patient for the virtual visit
  • Managing your workspace
  • Starting the virtual visit
  • Developing a relationship-centered approach
  • Closing the virtual visit

To help you best engage in patient-centered communications for video visits, the Academy of Communication in Healthcare (ACH) and VitalTalk have released tools to navigate challenging conversations around COVID-19:

For updates on the video visit functionality, visit the Epic Resource webpage. For technical issues, call (650) 723-3333.